Refund policy

Please note that items must be returned within 28 days from the day you receive that parcel. The deadline is met if you send the goods before the period of 28 days has expired. Kindly return the package in the same condition you received it in, and please reuse the packaging in which you received your item(s). Items should be returned unused and with all garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

In case of return or exchange of goods, the customer holds the shipping costs back to VINNY’s. In case of an exchange, VINNY’s holds the shipping costs for shipping the new parcel to the customer.

Please enclose your receipt and a short explanation about why you wish to return the package.

Click this link to download the return form.

Exchange and return address:

VINNY’s
Kratholmsvej 36, 5260 Odense
Denmark
Att: Online

TIL DANSKE KUNDER

  • Der vil blive vedlagt en returlabel I din ordre
  • Ved brug af vedlagt returlabel, vil 50 DKK blive fratrukket refundering

For non-EU customers: 

When returning to us, please make sure that the label you create for the shipment is a 'return label', otherwise the package will be held up at the Danish customs until import duties are paid.

Due to security issues, reimbursement is only possible to the same credit card used to perform the purchase.