If you’re between sizes, we recommend sizing down. This is particularly true for loafers, where the leather will stretch with wear. The fit may feel snug at first, but it will ease into place with everyday wear. For other styles, stick to your regular size.

All of our products are made by hand in Portugal by family-run ateliers, each pair unites premium leather, refined detailing, and a modern silhouette that only gets better step by step.

All our shoes are made using either cemented construction or moccasin construction. In cemented construction, the sole is glued to the upper rather than stitched, making the shoe lightweight and flexible while allowing for a wide range of sole materials and designs. Moccasin construction, involves molding the leather over the base of the last, sewing an apron to the edges of the vamp, and stitching the sole to the base of the shoe. The result is a soft, flexible, and seamless fit that molds to the foot, providing exceptional comfort and a natural feel.

If an item is out of stock on our website, you can always check whether one of our stockists near you has it available. You can find the full list of our stockists here. You can also sign up to receive a notification if the item comes back in stock on our website.

We offer several payment methods, including Visa, MasterCard, American Express, PayPal, and MobilePay. You will see all the available options when validating your basket. Please note that payments by check or bank transfer are not accepted.

Once your package leaves our warehouse, it is handled by our courier partner. If your shipment is delayed beyond the estimated delivery date, please contact us with your order details and tracking information. We will then follow up with the courier.

Once an order has been processed and dispatched, we are unable to update the shipping address. If you notice an error in your shipping details, please contact us as soon as possible. If the package cannot be delivered to the old address, it will typically be returned to us, and we can help you arrange for reshipment once it is received.

In the rare case that an item is not available due to a stock error, we will notify you immediately. You will have the option to choose an alternative product or receive a full refund.

VINNY's ship to most parts of the world. You can find the full list here. If you don't see your location, shoot us an email, and we'll try to see if we can make it happen.

VINNY's ship out of Denmark. All orders placed before 2 pm CET will be shipped the same day unless otherwise stated. All transit times are estimated, and cannot be guaranteed. All international shipping rates are converted from our shop's main currency which is DKK. Therefore, shipping prices can vary depending on the current currency conversion.

No worries! If the size you ordered doesn’t fit, you can easily exchange it for a better one through our return portal (only available for selected countries and regions). You can find more information here.

Returns can be initiated through our online return portal. Once you register your return, you will receive a return label along with instructions. Items must be in their original condition and packaging (or adequately protected so the shoebox isn’t damaged). Upon receipt and inspection of the returned product, we will process your refund as requested. You can find more information here.

Items must be returned within 28 days from the day you receive the parcel. The deadline is met if you send the goods before the period of 28 days has expired. Kindly return the package in the same condition you received it in, and please reuse the packaging in which you received your item(s). Items should be returned unused and with all garment tags still attached. We do not accept returns that has been shipped without the use of our shoeboxes, as we cannot sell the shoes without the box or with a damaged box. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund will be refused.

The price of the return will be deducted from your refund, and is as follows:
Denmark - DKK 40
Norway - NOK 350
Canada - CAD 45
USA - USD 35
EU - EUR 15
United Kingdom - GBP 20

Once we have received the returned item, we will issue your refund. You can expect to receive the refunded amount within 3–5 business days, depending on your bank or payment provider.

If your item has a defect or has become damaged after the return period has ended, please reach out to our customer service team. We’re here to help and will do our best to find a solution. Reach out to us at talkto@vinnysthebrand.com.

If the pair was purchased via one of our retailers, we unfortunately can’t process a direct replacement or refund. However, we would be happy to cover the cost of a professional repair. All we would need is a photo of the repair receipt, and some bank information to transfer the money, and we’ll reimburse the amount accordingly.