Returns can be initiated through our online return portal. Once you register your return, you will receive a return label along with instructions. Items must be in their original condition and packaging (or adequately protected so the shoebox isn’t damaged). Upon receipt and inspection of the returned product, we will process your refund as requested. You can find more information here.

No worries! If the size you ordered doesn’t fit, you can easily exchange it for a better one through our return portal (only available for selected countries and regions). You can find more information here.

Once your package leaves our warehouse, it is handled by our courier partner. If your shipment is delayed beyond the estimated delivery date, please contact us with your order details and tracking information. We will then follow up with the courier.

Once an order has been processed and dispatched, we are unable to update the shipping address. If you notice an error in your shipping details, please contact us as soon as possible. If the package cannot be delivered to the old address, it will typically be returned to us, and we can help you arrange for reshipment once it is received.

In the rare case that an item is not available due to a stock error, we will notify you immediately. You will have the option to choose an alternative product or receive a full refund.